Introducing the Polkastarter Refund Policy

You asked, we delivered. A Polkastarter Refund Policy has been the most requested feature from our community. And now the time has come! Introducing the Polkastarter Refund Policy, a new feature enabling sale participants to request refunds for selected token sales.

This new policy was created due to the challenging market conditions that often demand extra protection for retail investors.

If the project is launching with a refund policy, after participating in the token sale, you can request a refund within the specified days or claim your tokens and lose the right to refund. The number of days when the refund is available can differ between projects.

🔐 How the Polkastarter Refund Policy works:

Participate in the token sale as usual.
Check for the claiming window date.
Once the claiming period starts, you will have to make a decision.
If you claim the tokens, you won’t be able to ask for a refund.
If you don’t claim, you can ask for a full refund.
After the specified amount of days, the refund won’t be available anymore.
You can request a refund directly from the project card in your Portfolio. Your funds will be sent back immediately.

Refund button on the project card

The Polkastarter Refund Policy is flexible, meaning it might only be used for some token sales. We can also change the refund period from seven days to a different duration. We are going to test the refund policy, and based on feedback and token performance, iterations might be necessary.

📬 If you have any questions, message us on our Telegram chat.

About Polkastarter

Polkastarter is the leading early-stage fundraising protocol, enabling web3’s most innovative projects to kick-start their journey and grow their communities. Polkastarter allows its users to make research-based decisions to participate in high-potential public sales and be early to the future of web3.